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Auto Claims Training Manual Table of Contents |
| Module One: Claims Administration | |
| Workshop 1 - The Auto Insurance Market | |
| Claim File Organization | |
| Exhibit 1.1 - Claim File Organization | |
| Exhibit 1.2 - Activity Log | |
| Workshop 1.1 - Claim File Organization | |
| Reserving | |
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Workshop 1.2 - Features and Reserving |
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Module Two: Personal Auto Policy Coverage |
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| Personal Auto Policy | |
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Exhibit 2.1 - Personal Auto Policy Editions Used in Various States |
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Workshop 2.1 - Definitions |
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Exhibit 2.2 - Coverage for Damage to Your Auto |
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| Workshop 2.2 - Collision or Comprehensive? | |
| Exhibit 2.3 - Liability Coverage | |
| Workshop 2.3 - Who Is Covered? | |
| Workshop 2.4 - Liability Coverage Problems | |
| Reservation of Rights Letters and Nonwaiver Agreements | |
| Exhibit 2.4 - Coverage and Liability | |
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Exhibit 2.5 - Sample Reservation of Rights Letter |
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| Workshop 2.5 - Reservation of Rights Letter | |
| Exhibit 2.6 - Part B - Medical Payments Coverage | |
| No Fault and Personal Injury Protection Coverage | |
| Uninsured/Underinsured Motorist Coverage | |
| Exhibit 2.7 - Part C - Uninsured Motorist Coverage | |
| Workshop 2.6 - Medical Payments, No Fault and Uninsured Motorist Coverage |
| Module Three: Legal Liability |
| Civil Liability |
| Exhibit 3.1 - Civil Liability - Contracts |
| Contractual Liability |
| Exhibit 3.2 - Civil Liability - Torts |
| Torts |
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Tort Defenses |
| Exhibit 3.3 - Rules of Negligence Observed in the United States |
| Exhibit 3.4 - Statutes of Limitations |
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Imputed Liability |
| Rules of the Road |
| Workshop 3.1 - Automobile Negligence |
| Workshop 3.2 - Automobile Accident Case Study |
| Loss of Use Claims |
| Closing the Claim |
| Exhibit 3.5 - Release of All Claims |
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Exhibit 3.6 - Property Damage Release |
| Exhibit 3.7 - Parent=s Release and Indemnity Agreement |
| Exhibit 3.8 - Release and Trust Agreement |
| Subrogation |
| Exhibit 3.9 - Subrogation Relationships |
| Exhibit 3.10 - Subrogation Notice Letters and Request for Insurance Information |
| Exhibit 3.11 - Inter-Insurer Subrogation Memorandum |
| Module Four: Good Faith |
| Prompt Contact |
| Exhibit 4.1 - Opportunities for Customer Misinformation |
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Exhibit 4.2 - First Report Acknowledgment Letter |
| Fair Claim Laws |
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Unfair Claims Settlement Practices Model Regulation |
| Workshop 4.1 - Fair Claim Laws |
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File Documentation |
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Denials of Coverage |
| Denials of Liability |
| Exhibit 4.3 - Denial of Liability Claim Letter |
| Exhibit 4.4 - Indicators of Fraud |
| Summons and Complaint Initial Handling |
| Exhibit 4.5 - Auto Claim Handling Checklist |